Frequently Asked Questions
Please come to your appointment with an open mind and something to take notes (phone or note pad).
How should I come with my hair?
Please come with your hair easily to separate and little product if possible.
What is considered a new client?
New client = if you haven’t come to Kurlykoils in the last 6 months.
Am I able to get color at Kurlykoils?
Yes, if you’re a current client. Please discuss with your stylist during your next appointment!
Do you do children's hair?
Yes, but every child is not ready to come to the salon. If your child cries uncontrollably or screams, we will stop the service and there will not be a refund.
Children must be dropped to get their service done. You’re welcome to come in for the consultation to discuss your child’s hair with your stylist. If you’re not ready to leave them by themselves, they’re not ready for the salon. We will get you an estimated time of when they’ll be finished to be picked up.
Do you service men?
Yes! Men are welcome and we encourage male clients to come visit us.
What forms of payment do you accept?
We accept cards, cash and PayPal. Cash is preferred!
I only see cuts on your services menu, do you trim hair too?
Cuts and trims are the same thing. If you want your hair cut curly, select the Customized Dry Curly Cut or Customized Curly Cut.
What is your Cancellation Policy?
24 hour cancellation is required for all appointments. Deposits are nonrefundable. No call no shows will be charged for the full appointment price.
Is a deposit required?
Yes. All deposits are nonrefundable.
Do you do consultations?
Consultations are included with every service.
What is the difference between a Customized Dry Curly Cut and a Customized Curly Cut?
Both of these services are a cut done on dry hair. The Customized Curly Cut includes a cleanse, condition, and styling products. Customized Dry Curly Cut are for clients who normally wear their hair as a wash n go. Customized Curly Cuts are for newer clients or clients who need hydrating tips.
Do you have a detangling fee?
If your hair is matted or dreaded we will not be able to service you. If your hair takes longer than 30 minutes to detangle, there will be a $25 fee by the hour.
Do you take down braids or sew ins?
We do not take down braids or sew ins. If you are coming in for a cleanse and set, please come in with your hair ready to be cleansed.
If I am running late, what should I do?
If you are going to be more than 15 minutes late, please call the salon at (317) 974-9082. If you are 30 minutes late, we will not be able service you and a $25 fee will be assessed. Please try to be on time!
Can I bring a guest with me during my service?
No guests are allowed to come with you for the duration of your service. There is a nice restaurant next door if someone needs to come with you.