How should I come for my appointment?
Please come to the salon with a mask on regardless of vaccination status. If you know how to style your hair as a Wash N’go, please come with you best set. If you need assistance with styling, please detangle your hair. Excessive detangling at the salon may be subjected to a detangling fee. If you are receiving a color service, please detangle thoroughly. Please bring earphones so your mobile device does not disturb others.
What is considered a new client?
New client = if you haven’t come to Kurlykoils in the last 6 months.
Am I able to get color at Kurlykoils?
Yes, if you’re a current client. Please discuss with your stylist during your next appointment! You must book a love lesson or customized curly cut before you are able to get a color service.
Do you do children's hair?
Yes, but every child is not ready to come to the salon. If your child cries uncontrollably or screams, we will stop the service and there will not be a refund.
Children must be dropped to get their service done. You’re welcome to come in for the consultation to discuss your child’s hair with your stylist. If you’re not ready to leave them by themselves, they’re not ready for the salon. We will get you an estimated time of when they’ll be finished to be picked up.
Do you service men?
Yes! Men are welcome and we encourage male clients to come visit us.
What forms of payment do you accept?
We accept cards, cash and PayPal. Cash is preferred!
I only see cuts on your services menu, do you trim hair too?
Cuts and trims are the same thing. If you want your hair cut curly, select the Customized Dry Curly Cut or Customized Curly Cut.
What is your Cancellation Policy?
24 hour cancellation is required for all appointments. Deposits are nonrefundable. No call no shows will be charged for the full appointment price.
Is a deposit required?
Yes. All deposits are nonrefundable.
Do you do consultations?
Consultations are included with every service.
What is the difference between an Express Curly Cut and a Customized Curly Cut?
Both of these services are a cut done on dry hair. The Customized Curly Cut includes a cleanse, condition, and styling products. Express Curly Cut are for clients who normally wear their hair as a wash n go.
Do you have a detangling fee?
Yes, excess detangling outside the allotted time will be subjected to a $25 fee.
Do you take down braids or sew ins?
If I am running late, what should I do?
If you are going to be more than 15 minutes late, please call the salon at (317) 974-9082. If you are 30 minutes late, we will not be able service you and the full service amount is due before you are able to return.
Can I bring a guest with me during my service?
No guests are allowed to come with you for the duration of your service. There is a nice restaurant next door if someone needs to come with you.